Call Recording

Make, receive, record, and analyze calls without leaving your CRM.

With Agile’s built-in call recording and advanced telephony capabilities, you can say goodbye to partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.

Intuitive Call Recording

A user-friendly interface makes it easy to enable call recording features and record any call with a click of the mouse. Every contact’s call history is tracked and all recordings are saved for future reference.

Call Monitoring and Analysis

Use call recording to monitor and evaluate your team’s performance by reviewing their recorded conversations. Gain insight into each team member’s customer service skills and identify areas for improvement.

Dispute Resolution

With referenceable call histories, you can quickly review call recordings between staff and customers as needed. This helps you avoid issues of contention arising from partial recollection of telephone conversations.