Social CRM
Monitor your brand. Capture leads. Run social campaigns.
Monitor social media feeds, track contact social activity and interact with leads from the CRM
What is Social CRM?
Social CRM means two different things. Luckily, Agile CRM does them both! On one hand, social media CRM is the practice of using social media services, techniques and technology to enable businesses to engage with their customers. This includes everything from social monitoring to social media automation. On the other hand, it’s an actual type of software, a CRM (usually cloud-based) that integrates with popular social channels such as Twitter, Facebook and Google Plus to pull social media posts and profiles onto contact pages for complete contact data.
All-in-One Social CRM
As Agile CRM offers an integrated platform for sales and marketing, its popularity as a social CRM soars with each passing day. Don’t waste time buying multiple apps. Agile has everything you need! The features in Agile CRM are the best way to empower your sales, marketing and support teams with social media solutions available directly in the app. Do everything from your CRM dashboard.
Social CRM for Sales Teams
Post all company updates to social media from within the social suite. Keep your followers informed, answer questions, resolve issues, capture leads and increase conversions.
Social CRM for Marketing Campaigns
Marketing is going social. Get higher ROI on your marketing automation campaigns by tracking social behavior and using that data to power your sales and marketing campaigns. With a social media integration, your most vocal social customers can become your biggest brand advocates. Include Twitter in multi-channel engagement campaigns alongside mobile, email and web marketing techniques.
Social CRM for Support
72% of customers who lodge a complaint on Twitter expect a response within an hour. Agile CRM includes essential helpdesk tools such as cases, tickets and support automation. Our social suite and social media integrations make it easy to extend your support to social channels, where you can monitor customer conversations, respond publicly or privately to issues, suggestions and complaints and update support histories in the CRM. It’s all in the name of increasing customer happiness.
Group Appointment Scheduling
REQUEST TO MANY Agile CRM has enabled Group Appointment Scheduling to make the online appointment scheduling tool even more productive for sales and support teams. Now a single scheduling URL can be used to share calendars of several CRM users. Once you send the group URL to a contact, they can set up a meeting with any of the users. This enhancement can be a boon to the onboarding and support teams. The customers can easily find an open time slot that fulfill their needs, and your sales and support teams can manage the call load among team members.
Social Profiles
Social media integrations turn our contact management solution into a social media CRM powerhouse. Pull social profiles from sites such as Twitter and Facebook into the CRM and see real-time social profiles on contact pages. Turn social leads into hot prospects with lead scores, timelines, and 360-degree contact profiles in Agile CRM.
Connect with your contacts on Twitter, schedule tweets and automate social interactions directly from your Agile dashboard. Add a Twitter widget to contact pages and then use our social suite to interact with leads on Twitter, automate tweets and emails with your contact and provide the best customer service in the world.
Add a real-time Facebook widget to contact pages in Agile. Find contacts, friend them and post to their Facebook walls from the ultimate social media suite with Facebook integration. Sell smarter by learning about customer interests and interacting with them where they like to hang out.
Google Plus
The Google Plus widget lets you search public G+ profiles, view contact profiles, scroll through your customers’ Google Plus posts and use that social data to add them to just the right sales and marketing campaigns in Agile CRM.
TowerData
Smart marketers use TowerData, formerly known as Rapleaf, to get useful data about contact and leads and increase engagement and conversions. TowerData integration in Agile pulls that email intelligence data into widgets on contact pages, updated in real time.
Social Suite
Our innovative social suite includes a Twitter dashboard directly in Agile CRM and a campaign node for integrating Twitter into marketing automation campaigns. The social suite is an independent social CRM feature within the Agile app. Monitor your industry, see activity streams, capture leads, schedule tweets and engage with your customers on Twitter without ever leaving Agile CRM, the smart choice for social media CRM integration. Grow your business and increase brand advocacy with a CRM with social integration that does the work for you, so you can get back to business.
Monitor Your Brand
HASHTAGS AND BEYOND Monitor your Twitter accounts from within Agile's Social CRM. Know the instant someone talks about your company, product or industry. Use keyword streams for social listening.
Send Social Updates
STATUS UPDATES Post all company updates to social media from within the social suite. Keep your followers informed, answer questions, resolve issues, capture leads and increase conversions.
Discover Leads
SOCIAL LEAD CAPTURE Look out for keywords and discover when people are talking about you or your competition. Engage with them, add them to your contacts, and convert them into sales opportunities, all directly from Agile CRM.
Schedule Posts
TIME YOUR UPDATES Schedule posts from the Agile dashboard. Be active round the clock on social media with scheduled posts that go live even when you aren't online.TIME YOUR UPDATES Schedule posts from the Agile dashboard. Be active round the clock on social media with scheduled posts that go live even when you aren't online.
Inbox and Outbox
DM FROM AGILE Exchange personal messages with your followers and create new sales opportunities. Send and receive DMs in Twitter using the social suite.
Twitter Node for Marketing Automation
SCHEDULE PERSONALIZED TWEETS Use the Twitter node in marketing automation workflows to schedule personalized Tweets for customers and leads. Send a “thank you” tweet or custom discount and watch your business grow with the only CRM with social media integration that includes complete sales, marketing and service automation.